How it works

Your import's story unfolds across 7 chapters!

Every case goes through 7 chapters visible in the client portal. Explore each chapter to see the stages within it.

  1. C1

    Pre-sale

    From first contact to confirming we're moving forward with you.

    Typical timeframe
    1 to 8 days
    What you see in the portal
    Lead status and search criteria.
    See the 4 stages in this chapter

    1. F01 — Qualified lead

      Initial contact qualified by our sales team.

    2. F02 — Search criteria definition

      Confirming make/model/budget/etc.

    3. F03 — Car search

      Active search with partners and via scraping.

    4. F04 — Shortlist sent to client

      Presenting 1 to 3 candidate cars.

  2. C2

    Sourcing

    We search for and confirm the right car for you.

    Typical timeframe
    3 to 5 days
    What you see in the portal
    Car shortlist, accepted simulation and commitment.
    See the 5 stages in this chapter

    1. F05 — Car selected

      You choose the car to move forward with.

    2. F06 — Simulation/proposal accepted

      You accept the CTPP simulation.

    3. F07 — Drafting the mandate contract

      Preparing the PuraRota-Client mandate contract.

    4. F08 — 50% payment — PuraRota Service ("Engagement fee")

      Formalising the commitment.

    5. F09 — Contract signature

      Signing the PuraRota-Client mandate contract.

  3. C3

    Validation

    We confirm the car is exactly what it claims to be.

    Typical timeframe
    3 to 7 days
    What you see in the portal
    Validation report and car history.
    See the 3 stages in this chapter

    1. F10 — History and documentation check

      Confirming ownership, mileage and history.

    2. F11 — Pre-purchase inspection at origin

      Independent technical inspection in the country of origin.

    3. F12 — Validation report

      Consolidating the technical and documentary report.

  4. C4

    Contracting

    We formalise the mandate and reserve the car.

    Typical timeframe
    2 to 5 days
    What you see in the portal
    Mandate contract and reservation confirmation.
    See the 2 stages in this chapter

    1. F13 — Final client confirmation

      You confirm moving forward based on the validation report.

    2. F14 — Car reservation

      Formal reservation with the seller/dealer of origin.

  5. C5

    Operation

    The car is purchased, exported and transported to Portugal.

    Typical timeframe
    2 to 4 weeks
    What you see in the portal
    Export documents and transport status.
    See the 5 stages in this chapter

    1. F15 — Client payment to seller

      You pay the foreign seller directly (always with our support).

    2. F16 — Export document issuance

      Export documentation issued in the country of origin.

    3. F17 — Transport arranged and underway

      Arranging and tracking transport to Portugal.

    4. F18 — Arrival in Portugal

      The car arrives at the logistics centre in Portugal.

    5. F19 — 50% payment — PuraRota Service ("Success fee")

      Second half, right after the car arrives in Portugal and before legalisation starts.

  6. C6

    Legalisation

    We handle customs, ISV and national registration.

    Typical timeframe
    1 to 2 weeks
    What you see in the portal
    DAV, ISV form, inspection and registration.
    See the 5 stages in this chapter

    1. F20 — Handover to customs broker

      Documentation handed to the official customs broker.

    2. F21 — DAV issuance

      Vehicle Customs Declaration issued.

    3. F22 — ISV settlement

      ISV form issued; payment made directly by the client to the tax authority.

    4. F23 — National technical inspection

      IPO inspection in Portugal.

    5. F24 — Registration and legalisation

      National registration plate issued via IMT.

  7. C7

    Delivery and after-sales

    We prepare, deliver and follow up on the first days with the car.

    Typical timeframe
    1 to 3 days
    What you see in the portal
    Delivery date and after-sales follow-up.
    See the 4 stages in this chapter

    1. F25 — Preparation and detailing

      Cleaning, preparation and final check of the car.

    2. F26 — Delivery to client

      Physical delivery in the Lisbon/logistics centre area or elsewhere.

    3. F27 — Financial close

      Check that both Serviço PuraRota payments are settled and that nothing is outstanding.

    4. F28 — After-sales follow-up

      Follow-up within 5 days after delivery.